I purchased a cordless phone from Etronics.com in October 2001. My purchase arrived with scratches and smudges, and worse, no manuals or warranty info. I managed to clean it up, as I would any refurb, since it was a really good refurb price (about 55% of original MSRP). Their prices on other items seem just average.
When I finally reached them the first time, they claimed that they don’t sell refurbished products. I took them at their word. All I really wanted was the user manual and warranty. Easy!
Dear Mr. Gutierrez:
Thank you for your e-mail correspondence. We apologize for the condition in which you received your merchandise. We do not sell used or refurbished merchandise, so I’m not sure why there would be scratches on the unit. In any case, we will be sending the manual and any other paperwork right away per your request, and we apologize for any inconvenience.
If you have any further questions or concerns, please do not hesitate to contact us again.
Susan
Etronics.com
Customer Service
(800) 541-1490
Everything was cool, they were going to send it right away. Weeks pass. Nothing.
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